Privacy Policy

1. Information We Collect

When you create an account on Immibook, we collect your name, email address, and any information you provide in your profile. If you become a creator/expert, we also collect your profile photo, bio, expertise areas, and banking details for payouts.

We automatically collect usage data including pages visited, features used, device information, and IP address to improve our services.

2. How We Use Your Information

• To provide and maintain the Immibook platform
• To match you with relevant experts based on your profile
• To process payments via Stripe (we do not store your card details)
• To send you service-related emails (verification, booking confirmations, receipts)
• To improve our services and user experience

3. Third-Party Services

We use the following third-party services:

• Stripe — Payment processing
• Amazon Web Services (S3) — File storage
• Cal.com — Booking and scheduling
• MongoDB Atlas — Database hosting

Each of these providers has their own privacy policies governing how they handle your data.

4. Data Storage and Security

Your data is stored on servers in the Asia-Pacific region (Sydney, Australia). We use encryption in transit (TLS/SSL) and at rest. Access to user data is restricted to authorized personnel only.

5. Your Rights

You have the right to access, correct, or delete your personal information at any time. You can update your profile from your dashboard or contact us to request data deletion.

6. Cookies

We use essential cookies for authentication and session management. We do not use advertising or tracking cookies.

7. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any significant changes by posting the new policy on this page with an updated revision date.

8. Contact

If you have any questions about this privacy policy, please contact us at support@immibook.com.au